Covered for a full year

What the warranty covers

For twelve months from delivery, we cover any fault arising from the manufacture of the panel itself. If a defect appears in normal use, we repair or replace the unit at no cost to you.

• LED emitters that fail or dim prematurely
• Faults in the driver, wiring or internal electronics
• Display or control faults
• Defects in the housing, assembly or finish
• Any failure to perform to the specifications published on this site

How we handle a claim

We do not send you away with a form. Email us, describe what is happening, and we will tell you within 24 to 48 hours what we propose to do.

Where a repair is possible we repair. Where it is not, we replace. Collection and return shipping on a valid warranty claim are ours to pay.

What it does not cover

The warranty covers how the panel was built, not what happens to it afterwards. It does not extend to:

• Accidental damage, drops or impact
• Liquid exposure. The panel is rated IP20 and is intended for indoor, dry environments
• Use outside the stated range of −20 °C to 50 °C, or 30% to 70% relative humidity
• Connection to a supply outside AC 100–240 V, 50/60 Hz
• Repairs, modifications or opening of the housing by anyone other than us
• Normal cosmetic wear that does not affect performance

If we believe a fault falls outside the warranty, we will explain why, in writing, and offer you a paid repair rather than simply declining.

Beyond the warranty

The panel is rated for more than 50,000 hours. Twelve months of daily twenty-minute sessions uses roughly one percent of that.

The warranty is twelve months because that is when manufacturing faults appear. The panel is built to last considerably longer, and we will continue to support it with parts and service well after the warranty ends.

Your statutory rights

This warranty is offered in addition to your rights under Saudi consumer protection law and the E-Commerce Law. Nothing here reduces them.